Order Confirmation and Tracking
After you place an order, you will receive an email confirmation. You will receive a second
email upon shipment (or partial) shipment of your order. These emails will contain your order
number along with information you can use to track the status of your order.
Please note that Items ordered together are not necessarily shipped together and may be received
separately.
Please be sure that someone will be able to accept delivery at the shipping address during normal
Courier delivery hours. Shipping costs are non refundable unless the return is a result of our
error. Additional shipping charges may apply if we need to reship a package that is returned to
us due to delivery problems.
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Payment Methods
We accept Paypal, VISA and MasterCard.
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Delivery Area
We ship to addresses within the United States (Including Puerto Rico) and Canada. We are
currently unable to ship to P.O. Boxes or APO/FPO addresses. Please review the additional
information to the United States and Canada.
We also ship to Western Europe, Australia, New Zealand, Japan, South Korea, and U.S.
Territories; however, orders to non-US international destinations cannot be processed
automatically through the shopping cart on this website. Please review the additional
information on International shipping for more details.
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Sales Tax
We automatically charge and withhold 5% GST and 7% PST for orders to be delivered to addresses
within the Province of British Columbia.
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Changing/Canceling Your Order
If you need to change or cancel your order, please Contact Us. If your order has already shipped, you may follow the procedures set
forth in our Return Policy.
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Return Policy
If you are not satisfied with the product (or if you receive a damaged or incorrect product), you
may return the item to us in its original condition within 20 days of receipt of your shipment
for an exchange or refund. Shipping costs are non refundable unless the return is a result of our
error. In the case of refunds, we will promptly issue a refund to the credit card used for
purchase upon receipt of your returned product. Please allow 1-2 billing cycles for the credit to
appear on your statement.
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This return policy applies to all orders shipped to the United States (including Puerto Rico)
and Canada. All orders shipped to other international locations are final, unless of course it
is an error on our part.
Order Verification
It is important that you provide us with a valid email address and phone number when placing
your order. For the protection of cardholders, we will occasionally delay the shipment of an
order pending our ability to verify the order with you.
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U.S. Shipping Information
- Shipping Methods/Times: We generally use FedEx Ground for shipments to the contiguous 48
states, Hawaii, Alaska and Puerto Rico. We are currently unable to ship
to P.O. Boxes or APO/FPO addresses. Please be sure that someone will be
able to accept delivery at the shipping address during normal delivery
hours. If delivery is unsuccessful, shipping costs are non refundable
unless the delivery problem was a result of our error. Additional
shipping charges will apply if we need to reship a package that is
returned to us due to delivery problems. Please note that items ordered
together are not necessarily shipped together and may be received
separately.
- Shipping Rates: We calculate
shipping rates in a manner that approximates our actual shipping costs
minus any promotions.
Shipping rates vary depending on the (1) size/weight of the item and
(2) your location. Many of the large/heavy items are deemed oversized
packages by Federal Express. Each order shipped to one of the contiguous 48 states has a
minimum shipping rate of $7.95. Each order shipped to Hawaii, Alaska or
Puerto Rico has a minimum shipping rate of $21.95.
- Customs Charges: We are required
by law to reveal the contents of packages shipped to the United States
and to state the full value of the shipment, even if the package
contains a gift. It should be noted that all of our products are made
entirely within North America excepting textiles and therefore should
be duty free. You are responsible for any duties, tariffs, taxes, or
customs brokerage fees. These amounts must be paid at the time of
delivery, so please choose a shipping address at which someone will be
able to accept delivery. We are not responsible for these charges and
cannot provide estimates as to what these charges may be. You may wish
to contact your local customs office for further information. If for
any reason the package is seized by customs officials, we will not
issue you a refund unless all products are returned to us in their
original condition. If the package is returned to us by customs
officials or delivery is otherwise unsuccessful, shipping charges are
not refundable. Additional shipping charges will apply if we need to
reship a package that is returned to us due to delivery problems.
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Canada Shipping Information
Please note that all prices and rates listed on this website refer to U.S. dollars.
- Shipping Methods/Times:
We generally use FedEx for shipments in Canada. Shipping times for the major Canadian cities
averages 4-7 business days. Shipping to more remote areas may add several additional business days.
Please note that items ordered together are not necessarily shipped together and may be received
separately.
We are not able to automatically process orders to be shipped to the Northwest Territories and
Yukon Territories - customers in these provinces should follow the procedures under International
Shipping.
- Canada Shipping Rates:
We calculate shipping rates in a manner that approximates our actual
shipping costs minus any promotions. Shipping rates vary depending on the (1) size/weight of the
item and (2) your location. Small items (such as bowls and toys) cost
less to ship and large/heavy items (such as houses and beds) cost more
to ship. Many of the large/heavy items are deemed oversized packages by
UPS and Federal Express. Each order shipped to Canada has a minimum
shipping rate of $12. Please note that FedEx charges approximately 50%
more for deliveries to certain remote areas. If we determine that the
actual shipping costs will be substantially more than the calculated
shipping rate, we will contact you for approval to make an adjustment
prior to shipment.
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International Shipping Information
We ship to Western Europe, Australia, New Zealand, Japan, South Korea,
and U.S. Territories. As you may know, air shipping costs are quite
high and in some cases may exceed the cost of the products. Because
shipping costs are determined on a case by case basis, you will not be
able to place an order for delivery to these countries through the
shopping cart on this website. Free shipping is not available for
international orders.
If you are interested in purchasing products from us, please follow the following steps:
- Contact Us and tell us which products you are interested in purchasing and the
destination shipping address. An order minimum of US$125 applies to all
non-Canada international shipments.
- We will respond with an estimate of the total
cost for your order, including shipping costs. We will also indicate
your payment options. In some cases, we may be able to accept credit
card payment. However, for most non-Canada international shipments, we
will require a wire transfer of funds in advance of shipment. Please
note that all prices and rates listed on this website refer to U.S.
dollars.
Customs Charges
We are required by law to reveal the contents of international packages and to state the full
value of the shipment, even if the package contains a gift. Customs charges may be levied when
the package reaches your country. Please be aware that customs inspections by your country may
result in delays in the receipt of your order.
You are responsible for any duties, tariffs or taxes that may apply. We are not responsible for
these charges and cannot provide estimates as to what these charges may be. You may wish to
contact your local customs office for further information. Do not order items that are illegal
to import into your country. Laws are different in every country and we cannot keep up with
them all. It is your responsibility to check with your local customs office to see if your
country permits the shipment of our products to your country. If for any reason the package
is seized by customs officials, we will not issue you a refund unless all products are returned
to us in their original condition. If the package is returned to us by customs officials, you are
still responsible for any shipping charges.
Return Policy
If you are not satisfied with the product (or if you receive a damaged or incorrect product),
you may return the item to us in its original condition within 20 days of receipt of your shipment
for an exchange or refund. Shipping costs are non refundable unless the return is a result of our
error. In the case of refunds, we will promptly issue a refund to the credit card used for
purchase upon receipt of your returned product. Please allow 1-2 billing cycles for the credit to
appear on your statement.
This return policy applies to all orders shipped to the United States (including Puerto Rico)
and Canada. All orders shipped to other international locations are final.
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How to Return or Exchange an Item If you would like to return or exchange an item, simply follow the instructions below:
- Email us at Contact Us or call us at 604 451 0321 we will provide you with an RMA (Return Merchandise Authorization) number and a return address.
- Repack the item securely in its original packaging along with the packing slip and mail the
item back to the address that we provide you. Items without a valid RMA number will not be accepted.
We recommend that you return the item via an insured carrier (e.g., FedEx, UPS, and USPS Parcel
Post) and that you insure the item for its full value. Postage or courier fees for the return
shipment must be prepaid. We will provide you with a prepaid FedEx return label if the return
is a result of our error.
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